Frequently Asked Questions

How much does your service cost?

Full MANAGED SERVICES is different for every business but average monthly cost is $29 per pc (less than a dollar a day for most months, and $125 a month per server.

MANAGED SERVICES IS LIKE HAVING A FULL TIME EMPLOYEE on call M-F 9am to 5pm (WEEKENDS and afterhours are additional and will be detailed in the support agreement (and agreed to by both parties)

Break Fix ( which is a one time event) and is charged at $100/hour plus any parts required with additional trip charges if the device is not shipped or driven to me in BETHPAGE/PORTLAND AREA zip code 37022

Do we have to buy all our equipment and servers through you, or can we use the vendors we already have?

You can use whomever you choose. We only make money on the “service” portion, so we don’t concern ourselves with parts or software markups. If you don’t have any preferred vendors we can make recommendations for you. In the end, it is you who make the decision. It’s the same as if you were controlling your IT staff in house. We only provide the service portion of it. If you do choose to purchase though one of our partner vendors we pass the savings on to you.

  If the bulk of your services are done “remotely” then what happens when you run into a problem that requires you send a technician on site?

In Tennesse: I will come on site and resolve your issue



In Texas: I will send Jeremey Ewing out to your site to resolve the issue!

Do we have to sign a lengthy service contract? What if we want to cancel?

We offer month to month service agreements for small businesses under 50 PC’s, this service can be cancelled for any reason with a 30 day written notice. For larger companies the term is 1 year and can be cancelled if we fail to meet the clearly defined SLA’s (Service Level Agreements) provided in the support agreement.

What if my business grows or shrinks, how will that affect your service level and pricing?

We understand that businesses change over time. We hope that by using our service you will experience cost savings and increase in productivity which will allow you to channel more money into growing your business. However, anytime your business changes, simply call us and we will do a re-evaluation. If you need more services we can expand to fit your needs. If you need to slow things down, we will adjust the rates and contract terms to fit your budget. Your success is our success.